On a recent trip across the country, I piece-mealed my travel between a few airlines and I was struck by how different brands use tone across their content. Tone gives products or brands a personality that people can relate to while simultaneously communicating the brand itself.
For example, T-Mobile’s irreverent tone enforces a rebellious brand and the company’s marketing further communicates through its copy, promotions, and graphics. All align to say, “T-Mobile is not like big cell phone carriers. We’re different. We’re rebels. Choose T-Mobile and say no to big mobile. Be a rebel like us.”
Southwest Airlines is another example of effective tone; from the billboards on the way to the airport, to the wheelchairs in the terminal, the king of the low-cost carriers has a clear tone that personifies an accessible brand takes care of traveler’s simplest needs. And if you fly with them often, you come to expect their cheeky statements and clever puns.
